EH
Emaan H

1 reviews | Active since Dec 2022

09 Dec 2025, 13:15

Rude and ***********

I would never recommend trying to do or resolve anything with Vodacom. I just had the worse experience with an agent from Vodacom. A simple thing, which was to import my MTN Number to my brand new Vodacom contract (which wasn't CHEAP BTW), turned into this Agent reporting me for ***** and blocking my number from phoning the call Centre. Vodacom is full of lies! There websites states " We understand the importance of keeping your current cell phone number when switching to a new cellular provider. That's why we have made the process of transferring your number to Vodacom quick and easy. When you switch to Vodacom, you can keep your current number and enjoy all the benefits that come with being a Vodacom customer. All you have to do is let us know that you wish to port your existing number to our network and we will guide you through the process. " Quick and easy? Please show me where! I asked to speak to a supervisor and was asked why, and then I was reported for ***** for apparently calling too much when I called twice. Quick to take my money but hard to help someone when they need.

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2025, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team