rude and bad customer service

I booked my phone for repairs at Vodacom in Liberty Midlands mall 16/11/15 . Of which they sent the phone to Vodacom repairs dubarn hub (cellmag) . I then payed the full amount of R 3500 that was due then after a faxed the proof of payment to Durban hub as instructed on the 17th of december 2015. I then called Durban hub to check since they did not notice me when I will recieve my phone I didn't get any sound response from any of their staff besides being rude . The lady I spoke to refused to even give me her name she said I don't have to know , I spoke to her at 16:50 on 29/12/15 using *** . I have payed for such bad service and my phone has NOT been delivered and there's no response or whosoever