Rude and Aggresive with no Customer service

I phoned Vodacom customer service with regarding a simswap for my phone that was lost, i have been answered by the agent his name isTshepiso Sekgalane, we spoke and he asked me 5 security questions at once of which is vodacom policy, I tried to answer all of his question ant once and he said to me i failed the security questions and i asked him that which security question I faild he responded that he can not tell me which one , surprisingly he said to me the system does not continue if i get one question wrong and i said to him how come because he asked me 5 questions at once and i need to know which question i got wrong cause i last used my Sim Last year early December , his response was what was i waited for ,why did i take long i am making my problem his problem, when i asked why did he asked 5 questions at once without asking 1 Question at a time so that i can answer him correctly he mentioned that i stayed on line and wasting his time where he should have helped others, PLEASE PLAY THE RECORDING IF YOU DON\T BELIEVE ME time was from 09:41am 15/01/16 and at 10:04AM 15/01/16 i phoned again and Agent by the name of Emicia used correct procedure and i got assisted within 3min"