Rude agents who tell you they cannot help track an order

I placed 2 orders on the My Vodacom app under VodaStore. One of my orders arrived the next day but my other order did not. There is no way to track orders online, the only thing the app shows is the order and order number. I have been messaging and calling Vodacom all day today and getting the run around. Through chat they told me I need to email or call another department. I emailed after which I was told to contact another number which I did. They then told me to call the after sales department who then told me to contact online. After contacting online, the agent said my order number was not picking up on his system and I should call after sales. After telling him that I had already called them, he told me that he doesn’t know what I should do and I must just call them and proceeds to give me their number. Again I told him that I already called them and they stated they could not assist with an online order after which this agent proceeds to tell me we have been on the phone for 4 minutes already and he can’t do anything else for me and he hung up. Such pathetic service from pathetic agents who cannot help with anything. Considering cancelling all of my contracts with Vodacom if this is the type of service they provide.