Rude agents, supervisors said to never be available to service clients!

I am really frustrated at Vodacom insurance it even wanna make me cry!! I don’t know how I can stress it that those funds are a matter of life and death!! The agents from finrite are mostly rude! This morning I spoke to Neo Pitso, extremely rude and shouting at me as if she is the customer, I asked to speak to a supervisor and they always busy! What type of a service center that never has supervisors available to take client’s calls!! I took back the salvaged unit cause finrite didn’t care to prioritize my request, and after I took it back I’m not getting surerity that my reimbur*****t is processed!!! I am sure going to cancel my insurance cause I can’t stand this service! I pay well the premiums all the time but when it’s time for me to paid it takes a lot of drama and a number of complaints!