Rude agents and no helpfullness

I am on a contract with them and I need to upgrade in May this year. I have phoned them ( *** ) to see if I can do a pre-mature upgrade to a bigger contract and to secure the current deal on an S7 edge and the Gear VR that samsung has currently.<br> <br> The first agent after greeting him simple dropped the line on me...I know he dropped the line because it went straight to the part where you rate the service....of which it was a ZERO!!!<br> <br> The second time I phoned I explained to the agent what I want to do and the response I got was \No we do not have the S7\" and then the call ended.<br> <br> From the vodacom website you can pre-order this from them because IT IS NOT AVAILABLE YET!!! of which I am aware of...<br> <br> I do not want to ***** the damn thing....I want to take the phone on a HIGHER contract to qualify for the headset<br> <br> I am actually thinking of cancelling my contract or even buying it out to a service provider that will be willing to help me with this."