SP
Stacey P

1 reviews | Active since Jan 2016

01 Jul 2021, 15:42

Rude Agents

Vodacom seriously needs a -10 rating for their service...

Your accounts and legal department is useless.

How can you just drop the call on a client a lady in your accounts department. trace the call it is being recorded correct.

I am still waiting on someone to contact me from your complaints department since 6th May 2021.

Does your staff even know that our unemployment rate is high and that they can be replaced by people that are willing and eager to assist and be helpful.

My status on my account still shows I am handover to MBD but MBD has NO!!! information about me.

My clear score report shows that I have missed payments since last year Feb and in that time I have paid Vodacom R1800.

All I want to know is what ny balance is... Is that really that difficult.

0
Replies (1)
Vodacom
Vodacom's reply02 Jul 2021, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team