rude agent, Sisanda Bayanda Khwezi

so since its December and salaries are early I went online to speak to an agent from Vodacom regarding a payment option so that I can pay early before I misuse the funds, I spoke to an agent by the name of Sisanda Bayanda Khwezi spoke on the 20/12/2024 at around 12:00, who was rude and no help at all who told me that I can not pay early and should wait for the debit date this individual ended the chat immediately after that, I feel that was rude and for a person who is supposed to assist me they do not know how to do their Job, I don't want to find my credit report affected because of such individuals.