Rude agent

<p>On the 02-06-2017 at 19:19pm I called Vodacom call centre from ********** 464 to report that my sim card was not working. I spoke to Thuli who told me that a sim swap was done on my number. I told her that i never requested a sim swap. I got irate since she was not helpful and kept on refering me to a store. Thuli was very rude and unwilling to assist. Can Vodacom listen to the call then give me feedback.</p>