RUDE ACCOUNTS DEPARTMENT AGENT VODACOM

On 2023/06/06 at 10:00 I phoned Vodacom Accounts on ***.My wife spoke to an agent Renele regarding the sudden increase in the price increase on her account. The phone was on Speaker and I was assisting my wife in the background. A little background on my wife she has Parkinsons and suffers short term memory loss so this is why I assist her.The Agent then rudely asked my wife why I am assisting her.My wife tried to explain her situation for the second time but the Agent would,nt listen.My wife handed me the phone to speak to the agent and before I could explain her my wife's situation she refused to speak to me.she insulted my wife by telling her she doesn't know her number so I repeated the number to my wife who relayed it to the Agent.My wife felt very insulted and humiliated by the rudeness of this agent.Just something to think about We the Vodacom Subscribers are paying your SALARY so don't be rude and treat everyone with the dignity they deserve