Rude!!!!

Yesterday 11 November 2015 I hacertainly contacted Vodacom customer care to make the necessary arrangements for the 1 month that I still struggle to pay. It is impossible for me to make a payment of R2500. Every month I pay the monthly account and a little more for the R1200 that is outstanding. My account is about R1200-R1300 per month. I CAN NOT PAY DUBBLE. and contacted Vodacom for arrangements. They refuse to listen to what I have to say. This person interrupt me through the whole conversation and after I yelled at her so she can listen to what I had to say sobshe could understand my situation. Then she listend. After I explained to her my reasons she drops the call and put me right to the rating service. After that I contacted call center again to speak to her supervisor Mrs. Kella Praviphee she also refused to speak to me and told the agent to tell me that she will now be attending a meeting.. Today I received an email stating that I need to make payment arrangements or it will be handed over to Pre Legal. YESTERDAY I contacted Vodacom to make arrangements and they refused to assist me. Instead all I got was pathetic service with a bad attitude. No wonder!!!