MB
Mrloverman B

1 reviews | Active since Oct 2019

20 Aug 2021, 13:39

*******ing my name

I've heard it with Vodacom! I thought I will never deal with this network service again. I went to Incredible to apply for two phone, then boom! my name has be handed to ITC by Vodacom. I had to now get a Vodacom sim card in order to call them. When I called them they took me from pillar to post as always., eventually I ended up getting someone was willing to assist. When they checked their records they found that I don't owe them anything and my contract ended long time ago with them. Now they referred me to their legal department, which told me that they will investigate. I got a call from their legal department and they acknowledged that my name was sent to ITC and they will clear it off. I told the lady that I need to know why was my name dragged to their ITC because I don't owe them a cent. She promised to come back to me with an answer. Today she called to tell me that my name has been cleared and she gave me a lousy explanation. No apology no nothing but my name was ruined. What kind of treatment is this? Vodacom wronged me and I'm not happy with how they treat customers. ek is gaatvo! email reference:EC-17SK-2IIFKO Call ***

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Replies (1)
Vodacom
Vodacom's reply20 Aug 2021, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team