PK
Promise K

1 reviews | Active since Apr 2014

27 Mar 2018, 12:55

******* Vodacom and their Call center agents

VODACOM has done it again guys!!!!!! lets give them a round of applause i bought airtime using nedbank cellphone banking *130*001# and the process went through and got sms bank....****Nedbank:Electronic Banking airtime topup for R29 processed on acc no **9566 on 27 Mar18 at 09:46**** but to my surprise no airtime came through and when i call the call center they agents dropped the phone in my ear while talking i called again still no luck...VODACOM shh**t service and network stop *****ing and plz pay back my money! nxa

0
Replies (2)
Vodacom
Vodacom's reply27 Mar 2018, 13:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Mar 2018, 10:12
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)