JD
JOSEPH D
1 reviews | Active since May 2022
08 Sept 2022, 12:09
******* services
Vodacom insurance are ********, they charge me for a premium that is worth R7500 replacement yet they only pay out R4700. Even their consultants statements contradicts, some say I'm covered for R5000 while others say I'm covered for R7500 yet they are only willing to pay R4700. They want to replace my phone with a device which is discontinued and they themselves cannot find it anywhere else. Never ever trust vodacom insurance, they're ******* and ********.
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Replies (2)
Vodacom's replyOfficial
08 Sept 2022, 12:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2022, 12:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JD
JOSEPH D's updateReviewer Update
19 Sept 2022, 17:44 The cellphone they were offering me was not available at any vodacom shop & I had to pay a betterment fee even though the device was less than my premium. So because of that I still say vodacom insurance Is trash & I regret using it and I advice everyone not to take it
JD
JOSEPH D's update19 Sept 2022, 17:44
Reviewer Update
The cellphone they were offering me was not available at any vodacom shop & I had to pay a betterment fee even though the device was less than my premium. So because of that I still say vodacom insurance Is trash & I regret using it and I advice everyone not to take it