DS
Daleen S

1 reviews | Active since Jun 2020

05 Jun 2020, 15:02

******* service from vodacom

Ive never regretted a decision ive made like i do going with vodacom fibre. Its the worse service i have ever recieved. They came to my house offering me a fibre deal, and i accepted, i then cancelled my telkom line and when i phoned to find out when i will get the fibre, I've been told that my order was cancelled. I called puleng the lady that signed me up then said that she will create a new order and then offered me LTE while i wait. Its now more that 6 weeks later and they still cant tell me when i will get my fibre or my lte, every time its just a diffirent promise and excuse.

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Replies (1)
Vodacom
Vodacom's reply06 Jun 2020, 17:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team