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Puleng M

1 reviews | Active since Apr 2019

20 May 2022, 11:40

******* service by Lennon Samduth and false advertising by Vodacom

Not even deserving a star. I needed to upgrade my contract and I was interested in a plan that was an online exclusive. I then upgraded online however, the plan automatically changed at checkout. I sent an email to Vodacom and Lennon Samduth was assigned to my ticket. I have never experienced such horrible service from a Vodacom administrator. Instead of helping Lennon kept advising me to cancel. Apparently the product was out of stock and I would have to pay more if I wanted the plan that was advertised on the website. There was no indication of the product being out of stock, instead my order was automatically changed. When I advised Lennon of this, I was told I had an option to cancel. ******* service and false advertising by Vodacom.

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Replies (1)
Vodacom
Vodacom's reply20 May 2022, 13:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team