******* SERVICE

I am continually amazed (although by now I realise that I should be anything but and I should be expecting the appalling offerings) at the continued low quality of service offered by Vodacom. I have, on numerous occasions (via HelloPeter), complained about the deteriorating signal over the past months that I am forced to endure. As I have mentioned on my previous complaints, when first I signed up with Vodacom for my data bundle, I was being given 40mips+, now I am truly lucky should I get 5 (P.S. Nothing has changed on my side). Of late I have noticed that my celphone, at best, displays H+ or E+ which pretty much prohibits me from doing much more than simple data functions – basic searches, as long as picture are not required (admittedly there are odd occasions when I do get to see some), Whatsap, etc.. Thanks to this, you have been able to rob me again of data that I was unable to use. In the past I have received a call where I was informed that my complaint was being handed over to the technical department, but that it would take some time (weeks) before anything would be done. Next thing I know, I receive an SMS from Vodacom saying that the fault was being signed off “as they could not get hold of me”. A suggestion here, if you wish to get hold of me, call me!!. (I have heard that Telkom is renting space on Vodacom towers which would explain the lowering of Telkom’s service as well.) Please don’t get me going on my emails… … … Another suggestion: if you can no longer offer the service (for whatever reason) that your customers used to get, why not offer them a discounted price that is more in line with what you are now offering, or even better yet, allow them a way out of their contract so that they may find a supplier that will offer them decent service.