******* Service and Call Centre

I received a WIFI router (R218h) from Vodacom, I connected my phone to the router WIFI using the SECURITY KEY and it connected fine with no problems. I tried connecting my laptop and it kept throwing out "Network Security Mismatch" and it did not allow me to connect.

I then sent Vodacom a DM through Twitter explaining the problem and asking who I could contact to assist me with the issue, they requested my number and it was given to them.

Vodacom then proceeds to call me and tell me that I must use the Security Key at the back of the modem to connect my laptop!!! Seriously, do they not read what I flippen asked them? They proceed to waste my time with a call whereby nothing gets resolved.

All you had to do is let me know who I can call to assist me or tell me to go to my nearest store but no you proceed to treat me like an idiot who doesn't know where to find the router security key.

If you check your ****** system you will see that I have four contracts with Vodacom 2 of which are data contracts which I have had routers for SO I KNOW WHAT A SECURITY KEY IS!!!!!

Get your **** in order