******* SERVICE

I have called the FIBRE call center because my FIBRE is not connecting- I was advised something is wrong with the broadband connection - the light doesn't come on. I have had no FIBRE for 3 days now - yet my account is up to date. I am highly upset that I pay this much and cant even get network now.

I would like this issue resolved today! I called yesterday and logged a call, I was advised I will be called back today - NO ONE HAS CALLED ME - the log number is SR***. The lady that helped me took me through a long process of unplugging and plugging, switching off and switching on the router boxes.

I called again today and the agent I spoke to tells me I need to call when I am next to the router - I'm currently at work because your company has failed me and I cannot work from home. she then tells me I have to call Metro Fibre myself.

Who am I paying? why must I struggling like this? would you like to come collect Xoli who said she is not comfortable giving me her surname - Fibre department, she also doesn't have an extension - Bulelani Mahlombe - the head of the department who also apparently couldn't take my call - and Xoli says she cannot give me her direct number - date of call 03 march at 2.53pm.

******* SERVICE - BASED ON THIS CONVERSATION ALONE I WANT TO CANCEL VODACOM - COME COLLECT YOUR ROUTER AND CANCEL MY PROFILE - REFUND ME MARCH'S MONEY THAT I HAVE PAID - NOW !!!!!