******* service

Hi

As per my previous post about my total dissatisfaction with vodacom, just a recap, I was given a new contract instead of an upgrade. Samsung A31 and a Samsung tablet.

After speaking to customer care they have arranged for the phone and tablet to be collected from me and cancel the contract..the courier company collected on the 10th of December 2020 and im still awaiting feedback from vodacom.

As I said before this was a total mess from vodacom and now you guys are working like snails for your own mistakes.

I have spoken to a vodacom employee who notified me that this error could have been reserved and upgraded on my correct number over the phone.

So now that the collection is done please cancel the contract you have given me in error and upgrade my number that was supposed to be upgraded in the first place.. I dont see why I should lose out on a good deal through your mistakes

Please contact me urgently and sort this out