AM
Annis M

1 reviews | Active since Aug 2019

16 Sept 2019, 22:02

******* network

Vodacom, refund my money. On the 10th of september i went to vodacom baywest and did an application for your 80gb lte. I told the consultant to do a check to see if i qualify, after shopping around i chose a different service provider, on friday 13th september, i get called to collect the sim but told them to cancel as i have not even signed a contract or paid for the sim. I spoke to the manager who was supposed to get back to me today, to my surprise my bank account is debited after telling her to cancel the application what kind of business are you running. I want my refund now, vodacom is the worst sp. Rather stick with telkom. Cancel that ******* deal and give back my money you *******.

0
Replies (3)
Vodacom
Vodacom's reply17 Sept 2019, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply26 Sept 2019, 14:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to your query.  Regards,Consumer Website Team
AM
Annis M's update30 Sept 2019, 21:34
Reviewer Update
Vodacom, but why are you debiting my account again???? Im still waiting for my first refund now you debit me again? What must i do to get help from you huh? Damnit