1 reviews | Active since Jul 2011
******* Investigation and incorect billing
On the 16/07/2015 was billed for 1GB of data in a time period from 9pm the previous night to 9am in the morning, of which 400MB was at 5am in the morning. I queried this with the accounts dept informing them that while at home my cellphone is on WIFI and again when i arrive at work at 7am, regardless of the fact that at 5am in the morning i am ASLEEP! the cons informed me that the information i had was inaccurate and they would send me an accurate breakdown, which when sent to me was exactly the same, on top of that they sent me a patronising email informing me that i clearly do not know how to use an iphone, and i have owned iphones for the past 5yrs, with vodacom!!!, i find this attitude extremely insulting and it is clear that your \investigation"was a complete farce and you had no interest in listening to my side of the story or even considering a glitch in your system"""
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
