DS
David S
1 reviews | Active since Dec 2017
04 Jan 2021, 09:41
*******
So i bought 5G + 5G just for you data via my Vodacom app, the next thing no vodabucks given for goal completed, no data but my money was deducted from my card. Now they taking me pillar to post, they dont wanna give me my data and vodabucks and they don't wanna refund me. What a service? Lord. I believe i deserve compensation for this nonsense and inconvenience
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Jan 2021, 10:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DS
David S's updateReviewer Update
07 Jan 2021, 11:20Good day.
How long must one wait for a consultant to make contact? I mean like 3 days later no sort of attempt to contact me was made. What is wrong with you guys? One can't stress about Covid and Vodacom all at once
How long must one wait for a consultant to make contact? I mean like 3 days later no sort of attempt to contact me was made. What is wrong with you guys? One can't stress about Covid and Vodacom all at once
DS
David S's update07 Jan 2021, 11:20
Reviewer Update
Good day.
How long must one wait for a consultant to make contact? I mean like 3 days later no sort of attempt to contact me was made. What is wrong with you guys? One can't stress about Covid and Vodacom all at once
How long must one wait for a consultant to make contact? I mean like 3 days later no sort of attempt to contact me was made. What is wrong with you guys? One can't stress about Covid and Vodacom all at once
DS
David S's updateReviewer Update
12 Jan 2021, 14:39Good day.
So i encountered a problem in December 2020, complained about it on all your social media platforms and was not assisted. Posted a review here on 04 January 2021, not a single contact made, 07 January 2021 posted a comment, rep**** on 12 January 2021 telling me you have made attempts, i mean 2 attempts after all my trouble feels good enough for you as a company? Do you actually consider that a customer service? I hardly ever experience trouble with Vodacom but this time around, it's total absurd.
So i encountered a problem in December 2020, complained about it on all your social media platforms and was not assisted. Posted a review here on 04 January 2021, not a single contact made, 07 January 2021 posted a comment, rep**** on 12 January 2021 telling me you have made attempts, i mean 2 attempts after all my trouble feels good enough for you as a company? Do you actually consider that a customer service? I hardly ever experience trouble with Vodacom but this time around, it's total absurd.
DS
David S's update12 Jan 2021, 14:39
Reviewer Update
Good day.
So i encountered a problem in December 2020, complained about it on all your social media platforms and was not assisted. Posted a review here on 04 January 2021, not a single contact made, 07 January 2021 posted a comment, rep**** on 12 January 2021 telling me you have made attempts, i mean 2 attempts after all my trouble feels good enough for you as a company? Do you actually consider that a customer service? I hardly ever experience trouble with Vodacom but this time around, it's total absurd.
So i encountered a problem in December 2020, complained about it on all your social media platforms and was not assisted. Posted a review here on 04 January 2021, not a single contact made, 07 January 2021 posted a comment, rep**** on 12 January 2021 telling me you have made attempts, i mean 2 attempts after all my trouble feels good enough for you as a company? Do you actually consider that a customer service? I hardly ever experience trouble with Vodacom but this time around, it's total absurd.