PO
Paul O
1 reviews | Active since Jul 2022
01 Jul 2022, 12:01
******* Customer Service at it's best
27 min 47 sec of listening to the ****p of "we'll transfer you to the next Customer service operator. Dail any of the following numbers and be prepared to have your next birthday while holding to be connected to the next..........! 082 135 27 mins and no answer or try Vodacom Insurance *** another ****py wait, yes I actually took the phone to the bathroom while on the call and did my business, returned to my office and still had a cup of tea before the consultant came on the line. Vodacom you're BEST way to waste time!!!!!!!! I cannot describe in words how determined I am NEVER to use your Vodacom as a service provider again!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
01 Jul 2022, 12:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2022, 12:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Jul 2022, 12:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2022, 12:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PO
Paul O's updateReviewer Update
01 Jul 2022, 15:28Dear Vodacom , Thank you for your reply. I have been trying to solve problem for 4 months to no avail. The Consumer experience remains a disaster. Your reply does not solve my problem and in effect is condescending. In any case ,Thank you.
PO
Paul O's update01 Jul 2022, 15:28
Reviewer Update
Dear Vodacom , Thank you for your reply. I have been trying to solve problem for 4 months to no avail. The Consumer experience remains a disaster. Your reply does not solve my problem and in effect is condescending. In any case ,Thank you.
