HP
Helen P
1 reviews | Active since Dec 2011
06 Nov 2018, 08:27
******* customer service
Just rang Midrand AND CANNOT SPEAK TO A MANAGER. A screaming match ensued mainly on my part and then the phone was disconnected by them!!!!!!!!! What ******* service. Protected employment as the manager are hidden away.
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Replies (3)HP
Helen P's updateReviewer Update
06 Nov 2018, 09:06I have just been contacted by Estelle after my umpteenth call to customer care and she has kindly updated my banking info. What a star.
HP
Helen P's update06 Nov 2018, 09:06
Reviewer Update
I have just been contacted by Estelle after my umpteenth call to customer care and she has kindly updated my banking info. What a star.
Vodacom's replyOfficial
06 Nov 2018, 09:15 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2018, 09:15
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Nov 2018, 09:29 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Thanks for notifying us its been resolved. Regards Consumer Website Team
Vodacom's reply06 Nov 2018, 09:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Thanks for notifying us its been resolved. Regards Consumer Website Team