******* Credit Ratings by Vodacom contact departments and *********** call center consultants

I have tried to open a contract with vodacom but all I get is that I dont have credit history but yet I have a credit score???? You say you can see I can afford the contract I want but wont let me get anything that costs more than R300 because of your internal rating. What messed up system do you use to decide a persons credit score???? A credit card company can give me a card with R15000 debit but you cant give me a contract worth R900 how the hell does that make sense ? And then I get told I can query this by calling customer care, but none of your stupid lines are working and only gives options for "self service", then when a store consultant gets through for me and I try ask the questions I get told only the store can help, then the store says they cant do anything? So who is the *********** person in this situation? I have a credit score, I have a credit card, i have multiple debit orders which get taken off my account every month all of which are high amounts, i cant afford the contract but yet you say I dont qualify but you cant give me an explanation as to why or how I can prove anything. All i get is i have to take out a stupid data sim for 3 months so that you can "prove" I am trustworthy. What bull**** is this? I want to know what this rating system is and why I dont apply, and I want proper answers not half ass explanations that mean nothing!!!! And I should not have to open up an irrelevant clothing account to prove credit, like really? I have a damn credit card i dont need to store cards that I would never use. I want a response ASAP and it better be with someone who is competent and knows the information properly. You make it impossible to want to do business with you.