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Zan N
1 reviews | Active since May 2020
23 Dec 2021, 11:20
******* and unnecessary charges
I took out a contract with cellucity and they never disclosed caller ID is an additional R9.99 a month which equates to R250 over 24 months for a service that is FREE on pay as you go. I call Vodacom and they are directing me to Cellucity but the second I want to cancel my contract VODACOM will call to retain me and not Cellucity so who is taking accountability for this contract!!
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Replies (3)
Vodacom's replyOfficial
23 Dec 2021, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Dec 2021, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zan N's updateReviewer Update
23 Dec 2021, 14:09When will they call me back?
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Zan N's update23 Dec 2021, 14:09
Reviewer Update
When will they call me back?
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Zan N's updateReviewer Update
03 Jan 2022, 13:03I am still awaiting feedback.
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Zan N's update03 Jan 2022, 13:03
Reviewer Update
I am still awaiting feedback.