Rrxtremeil disappointed in Vodacom

I'm a client of vodacom for much more years than I can remember..i fell very ill sept 22 and went through amputation, sepsis, blood pressure etc and was diagnosed with leukemia June 23.i found myself unemployed with no income. I contacted vodacom and they arranged a payment plan fot arrears and when done they would give me much smaller packages or put me on prepaid due to my circumstances. I recently phoned in and accounts refused to talk to me, and told customer care there's nothing they can do. The lady of customer said she would see if management could do something from their side, but up till now I haven't heard from anybody and they also say they have no proof of my call year where they promised to downscale me, yet all calls are recorded. Michael ***