Roversquere vodacom/Siya entitled

Started by a very i am entitled attitude by a bloke named syia by vodacom riversquere where i was told theu have stock for al 3 my approved items .2 hours later and a bad understanding of his broken english a samsung s9+was approved but not 2 routers with a data deal.was told to drive from jhb to vereeniging monday so i waited for his call and drove to go pick it up.then on arrival beieng told sorry they mislooked the system was off.was told to come back tuesday again from jhb i drove to be told that one router has been approved and one is pending.went to the glen vodacom where i was assisted with outstanding service where he showed me on the system that the 2 routers are pending awaiting documentation he then phoned vodacom in vereenigong asking to do a dealerswop in wich i then could apply by the glen,they upfront refused to do a dealerswop.and said i should come to vereeniging so bavk i wemt R800 petrol later.Angelique at vodacom forgets to put me on hold where as about syia and co workers make comments on there clients wich i have recordings off .5 minutes ago siya refuses to take my calls and his manager does not like the tone of my voice as if she is doing me a favour by accepting my money for a contract.needles to say the glen provided me with the paperwork and H/O number so vereeniging can phone to cancel so i cpuld re apply at the glen.