Routers

Item: Vodacom
Rating: 1
Author: Barry T

So a while ago i got 2 Lte routers on contract,at first i was told by the instore agent that it is unlimited uncapped wifi,which it was not. Now my router signal and network light is always red from November i haven't had signal for that router,i wanted to cancel the contracts as the routers is not working and i am paying R1020 towards something that i can't even use,however the fees they ask for canceling is absurd. Stay away from vodacom LTE routers,the stuff is useless.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Feb 2024, 11:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Feb 2024, 11:06

Official

Best regards,

Vodacom's replyOfficial

06 Feb 2024, 08:06

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to reach you on 3 occasions. Kindly visit a Vodashop to have the router tested. Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply06 Feb 2024, 08:06

Official

Best regards,

Routers

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