CN
Candice N
1 reviews | Active since Oct 2022
08 Aug 2023, 14:21
Router Swap request is leading to contract cancellation
Ive been complaining for 4 months about the loss of connection and my fibre line dropping throughout the day. From the first complaint, I mentioned the router's age and that it needs to be swapped out.
After being sent from pillar to post, I got confirmation that a technician will be on site today to assist with a router swap out.
Ive had no one call me as yet.
All the while vodacom are happy to take my R800 a month whilst i have little to no service daily.
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Replies (2)
Vodacom's replyOfficial
09 Aug 2023, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Aug 2023, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CN
Candice N's updateReviewer Update
17 Aug 2023, 08:14Hi Vodacom
So .... the connection SR was closed and now a new one opened with a different SR number for slow speed. Turns out the connection issue is not resolved and as per the previous 4 months, the router dropped connection, and rebooted itself again this am. multiple times.
Do you think anyone will take responsibility and own the fact that they router NEEDS TO BE REPLACED, as requested and discussed numerous times, or would you like to start the full process again? For the umpteenth time.
This matter has been escalated to team leaders who said "email us your queries" and have read and not responded to any emails. 1 person, who doesn't even handle the ticket is trying to assist. ONE PERSON!!!!
I want the router swapped out asap, or I will find an alternative ISP who values clients of 8 year,
So .... the connection SR was closed and now a new one opened with a different SR number for slow speed. Turns out the connection issue is not resolved and as per the previous 4 months, the router dropped connection, and rebooted itself again this am. multiple times.
Do you think anyone will take responsibility and own the fact that they router NEEDS TO BE REPLACED, as requested and discussed numerous times, or would you like to start the full process again? For the umpteenth time.
This matter has been escalated to team leaders who said "email us your queries" and have read and not responded to any emails. 1 person, who doesn't even handle the ticket is trying to assist. ONE PERSON!!!!
I want the router swapped out asap, or I will find an alternative ISP who values clients of 8 year,
CN
Candice N's update17 Aug 2023, 08:14
Reviewer Update
Hi Vodacom
So .... the connection SR was closed and now a new one opened with a different SR number for slow speed. Turns out the connection issue is not resolved and as per the previous 4 months, the router dropped connection, and rebooted itself again this am. multiple times.
Do you think anyone will take responsibility and own the fact that they router NEEDS TO BE REPLACED, as requested and discussed numerous times, or would you like to start the full process again? For the umpteenth time.
This matter has been escalated to team leaders who said "email us your queries" and have read and not responded to any emails. 1 person, who doesn't even handle the ticket is trying to assist. ONE PERSON!!!!
I want the router swapped out asap, or I will find an alternative ISP who values clients of 8 year,
So .... the connection SR was closed and now a new one opened with a different SR number for slow speed. Turns out the connection issue is not resolved and as per the previous 4 months, the router dropped connection, and rebooted itself again this am. multiple times.
Do you think anyone will take responsibility and own the fact that they router NEEDS TO BE REPLACED, as requested and discussed numerous times, or would you like to start the full process again? For the umpteenth time.
This matter has been escalated to team leaders who said "email us your queries" and have read and not responded to any emails. 1 person, who doesn't even handle the ticket is trying to assist. ONE PERSON!!!!
I want the router swapped out asap, or I will find an alternative ISP who values clients of 8 year,