router problem

I bought a router ONLINE it got damaged due to technical issues with Vodacom.I booked it in on the 8th October at Trade route mall Vodacom 4 u , no one called or said anything after until I wrote on this page as I had no contact to do follow up, no tracking site. Shaddy called from Cape town and told me the router is beyond repair I have to go to Market mall in Alberton to collect a new one. Firstly the mall is far, secondly I request that the router must be couriered to Trade route as that is the closest for me. I dont know why do the tell me to collect at Alberton yet I bought Online at the comfort of my home , shopping made easer as Vodacom say it.Never was I told should you face any issues rules changes , you have to collect to a mall that it was dispatched at. Well I refuse to accept that offer of collection, I need Vodacom to deliver at my house or we meet each other half way the deliver at Trade Route Mall.

Job number is : ***7

Thank you Deborah ***