KB
Kristen B
1 reviews | Active since Dec 2019
04 Dec 2019, 12:00
Router ordered a month ago and still waiting.
I ordered a router for our business on 8 November. It has been over a month and I still have not received our router.
When I called the first time, they said the courier said I had given the incorrect address. I called the courier to confirm the address, and it was right, so this was completely false information.
I have called Vodacom over a dozen times to try to get this router delivered and every time they tell me, they will sort it out and it will be delivered the next day.
This is horrific customer service.
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Replies (2)
Vodacom's replyOfficial
04 Dec 2019, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KB
Kristen B's updateReviewer Update
20 Dec 2019, 10:27Called Ram a couple times this week and they informed me Vodacom gave them the wrong address! The parcel has now been delivered to STELLENBOSCH. And our offices are in Diep River, Cape Town. How is it possible to get something so wrong? Twice??
KB
Kristen B's update20 Dec 2019, 10:27
Reviewer Update
Called Ram a couple times this week and they informed me Vodacom gave them the wrong address! The parcel has now been delivered to STELLENBOSCH. And our offices are in Diep River, Cape Town. How is it possible to get something so wrong? Twice??