Router not working - Ref number ***

<p>I took a new contract for a router from Vodacom telephonically in Sept 2016 and until today it is not working!! I have spoke numerous time with various people at various divisions and spent hours on the phone, no success. First to activate it and then there was a problem to get the data on the router and was referred to a specialist. A call was logged 26 Nov 2016 with detail that my querie was escalated to a support specialist and haven't heard from them since then althoug I am still paying for something I have not used. Support specialist is perhaps file 13!! Pathetic!!!</p>