Router not working

My name is Deborah, I bought a home router last year November. It is now not working since August and I am still paying for it.I contacted Vodacom a query was log and they kept quiet.I followed up and i was told the case is closed as problem was sorted, I told them I still cant use the router as it has no signal we have to take the sim and put it on the phone so we can use wifi. They told me I have to take it to Vodacom shop as there is a problem with a router. My daughter took it to Traderoute mall , she told to bring proof of purchase as they wont take it with out that proof. I phoned vodacom customer care they emailed me the proof of purchase, but it had no Router information , the call was transfered to Karryn, she said a third party will call me as it is their router and arrange pick up up until today no one called.I then went back to Trade route mall as i have proof of purchase. I was then told they cant take it I need to take it to Vodacare. I am now stuck with a router that is not working yet I am paying for it every month.

Please contact me on ***