Router not working

I booked in my router on the 6th of October 2023 , job number: ***7 up until today I don't have my router yet I am paying for it. I have been doing follow up with vodacom via hellopeter as there is not contact direct to vocacom.I am now tired and drained out with this ten thousand stories from Vodacom. Can I please have a working router that I can use, as I was told to fetch one from Alberton , and I told the consultant that is impossible as I bought it online avoiding such driving to places I don't know in this country with high crimes. Can I have the router delivered as I am tired of the stories and being told to go to this store , you get there, they send you to the next and I am told different stories.

thank you. Deborah ***