SP
Sandile P
1 reviews | Active since Jul 2021
25 Nov 2021, 21:26
Router not working
I am so dissapointed with the service from vodacom.I received the fibre router on monday. And the LTE to use while i am waiting for for fibre installation. I called vodacom they couldnt help. Im so angry cause i cancelled my old contract that i had with other service provider .i am now stuck with vodacom with a router that is not working
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Nov 2021, 06:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Nov 2021, 06:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2021, 14:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted by our Fibre Support Team and confirmed your internet service is up.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2021, 14:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted by our Fibre Support Team and confirmed your internet service is up.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,