Router not working

Last year in November i bought an Alcatel router from Vodacom Phola Mall. The router only worked for 30 minutes max and it will say "connected without internet" as i was buying data on regular basis.

I reported the matter to the dealer at Phola Mall, she sent me another router at no cost. It was the the same results. She logged a call on my behalf with the ref number 5- CSOP***3. I was advised to visit the local dealer in KOKSTAD. I did not find any joy at all as a customer. I was told that today is the 31 October 2023 and i have 6000G which is going to be forfeited. I said to the lady it has been like that for the past 11 months. I pay every month and i was buying Data. Who is going to refund me my money? This is a daylight ******* by a big company like Vodacom. I am a dissatisfied customer. The Dealer at Phola Mall was always willing to come to party and tried by all means to assist. Thanks- Aaron Mtsweni