Router not activated and it's going on to a month now!!!

My husband started a new contract based on a sales campaign from last year. The router and usb drive was delivered last year and to this day, the router is not enabled for our home fiber to work. We have been calling everyday, without fail, but nothing comes from it. A consultant will say our request has been escalated but if we are being honest, how long does it take to activate our router? We are told that the request has been assigned but since Monday the 20th of January 2025, 48 hours has passed but no activation. I regret stopping him from cancelling but this is not fair, everyday we spend on DATA because the assigned person does not want to activate our router. Please assist.