Router missing

<p>I upgraded my data contract ********** 844. I received the data but no device. I have contacted vodacom online numerous times. The reason identified by them for non delivery is that no K -number was found. Apparently this means that the router was not ordered. After 2 weeks they phoned me on 9 December and asked if I have received the router yet. I said no. The lady rep**** I will receive it soon as the router is with the couriers. Another week has passed and still no router. I received my account by email......guess what? I am billed for the router. </p>