Router *******ly activated!!

I received a notification that sales order SO180 ********** 12 is complete yet the consultant advised that I would have to sign off that all is working as it should before activation. The final testing did not occur and yet the service was activated – WHY? Now we are sitting with a router that constantly loses signal, we cannot get through watching anything without experiencing buffering and it freezing, we literally have to exit or restart. This is not what I signed up for. To make matters worse, my husband called your call centre 2 weeks ago and tried to explain, he was met with very defensive, rude agents who refused to listen to the fact that we were misled and the service was activated without my consent. They refused to give their names. Cassandra and Zandol, I had to give them a lecture on what customer service should look like. He was kept on hold for 30min plus and 45min, I was promised this would be escalated to a Manager and Cassandra would call back to follow up – NO CALL yet I am being billed for a defective router. If this cannot be resolved, please cancel the service, I am well within my right given the period I reported it in and due to being provided with incorrect information. I suggest you extract all calls made to you from ********** 778 within June and July pertaining to this matter and revert back to me; your service is appalling to say the least!