BM
Brille M
1 reviews | Active since Mar 2018
10 Mar 2026, 11:22
ROUTER DISCONNECTING EVERY 30MIN
I have had a very bad experience with Vodacom home wifi. Since the 19 of February, My Router works for 30min and disconnects. Its has put me in a vulnerable position because i rely on wifi for my house cameras, tv i use wifi, my alarm system works on wifi. My Ref number ***. We have tested the router at the shop, i have taken the router out of my place to work and the Vodacom shop works perfectly. That means there’s something wrong we the tower in my area. You guys are refusing to send a technician to test come for 1 hour the router will disconnect several times. Im really losing patience. My area is Montclair Durban, Benson Road. Mind you i had the Router since November 2024 never had this issue.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Mar 2026, 13:51Dear Brille,
We have noted that your query is currently being handled via our Social media support team (via X). To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
Please continue your correspondence through our social media team for further updates.
Kind regards, Consumer Website Team
We have noted that your query is currently being handled via our Social media support team (via X). To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
Please continue your correspondence through our social media team for further updates.
Kind regards, Consumer Website Team
Vodacom's reply12 Mar 2026, 13:51
Official
Dear Brille,
We have noted that your query is currently being handled via our Social media support team (via X). To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
Please continue your correspondence through our social media team for further updates.
Kind regards, Consumer Website Team
We have noted that your query is currently being handled via our Social media support team (via X). To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
Please continue your correspondence through our social media team for further updates.
Kind regards, Consumer Website Team
BM
Brille M's updateReviewer Update
17 Mar 2026, 13:04Hi can you escalate my matter to someone higher could be a Manager for Network team. I also want to report that theres someone in the Network called me and i gave feedback on the 16/03/26. I was home the whole day i have never received any call. Im really trying to get help. Yes the social media team are trying but the Network is doing **** job and even lying saying they called me while they didn’t. I have waiting for long its been a month now
BM
Brille M's update17 Mar 2026, 13:04
Reviewer Update
Hi can you escalate my matter to someone higher could be a Manager for Network team. I also want to report that theres someone in the Network called me and i gave feedback on the 16/03/26. I was home the whole day i have never received any call. Im really trying to get help. Yes the social media team are trying but the Network is doing **** job and even lying saying they called me while they didn’t. I have waiting for long its been a month now
BM
Brille M's updateReviewer Update
18 Mar 2026, 16:56Dear Vodacom Customer. Your service ticket with reference number EC-28YL-25PGTC has been closed.
This is message I'm getting. I have never closed any reference. Why do yall close the incident without me being satisfied???
This is message I'm getting. I have never closed any reference. Why do yall close the incident without me being satisfied???
BM
Brille M's update18 Mar 2026, 16:56
Reviewer Update
Dear Vodacom Customer. Your service ticket with reference number EC-28YL-25PGTC has been closed.
This is message I'm getting. I have never closed any reference. Why do yall close the incident without me being satisfied???
This is message I'm getting. I have never closed any reference. Why do yall close the incident without me being satisfied???