Router delivery

I am extremely frustrated and beyond upset!!!!!!!!! I am waiting for my router from Vodacom. beginning of the month I ordered and signed a fibre contract from a useless sales person Irvin in Centurion, only to hear that RAM couriers returned the order a few days later coz they could not find me which is ******* as I work from home and been waiting for that router. I have been hotspotting myself since 1st of November now its the 16th and when I call they tell me they are logging a ticket. now my data is finished I need that router today 16 November 2022!!!! Spoke to consultants who have no idea how to do their jobs and cant help me, Wanda and Sinethemba at Vodacom and they tell me that its not possible. If Vodacom cares about people and our jobs please then just deliver that router today or tell me where it is and I will go collect it. Please note that this is my notice, if you fail to deliver that router today, please send me an email confirming that I have cancelled that router and any of your services, I WILL NOT BE CONTINUING WITH YOUR SERVICE if that router is not in my house by today. I will have no need for it. I have no data anymore and my job depends entirely on that router. I will have no choice but to take this further with authorities as you promised me that once i have the contract, I will have 30 days free wi-fi which I have not received as yet. Caleb M. Some reference numbers I was given not even: ***-520766