Router cancelation process with Vodacom Mimoaa Mall Bloemfontein

I took out a wifi router contract with Vodacom, shortly after I started struggling with network and coverage, after numerous calls and being sent from pillar to post the technician recommended I cancel the service as there is nothing they can do to better my reception. I then asked how I follow this process and I was told to return the router and sim to the store where I bought it, mind you at this point I am in Johannesburg and the router was taken at Mimosa Mall in Bloemfontein. I returned the router and Sim in March 2025.

To date Vodacom has still not closed my account, subsequently to this I am now on "pre legal" status!! I have had numerous calls with Vodacom agent being sent from one agent to another having to explain this situation, my credit score keeps going down as Vodacom has been billing me every month since I returned the router , when I ask why they do not close the contract I'm told I must pay the billing for Apirl- July, why?????? Another agent that tried to assist managed to get vodacom to credit April and May as the store apparently did not follow due process with cancelations, I'm still sitting in pre legal status as I am now being told to pay for June billing??? Again why????

The most *********** agents are at Vodacom, where more than one agen has told me they don't know why I must pay but I must pay in order to have this account closed...

This is ******ion!!!!! For a router I returned in March 2025 , I am now on pre legal status , my credit score is dropping by the day and I am unable to get loan approvals from the bank all because of something going on within Vodacom that I have no control over...

What a **** this company is, if anyone can help me with this problem !!!!!!!! My credit rating is compromised over something I have no control over because Vodacom people are dragging their feet. Vodacom Mimosa Mall manager is also giving me the run around and saying they will call and never do, so what options do I have now.. the very store that made this problem is not accounting for it!!!