Router can only be used for Vodacm

<p>I complained to Vodacom as the router with which they supp**** me, would not work with any sim other than Vodacom. Despite my complaint and several visits to Vodacom shops, my problem has not been resolved.</p> <p>I complained to HelloPeter on 23-01-2017 and on the same day received the following response:</p> <p>“Kindly have the router booked in at your nearest Vodacom Repairs store to have the network lock removed from the device. You may also call Repairs Escalations on ********** for assistance with this.”</p> <p>On 12-02-2017 there was no technician at the Wonderboom Junction Vodacom shop when I went there to have the problem attended to.</p> <p>On 13-02-2017 the technician at the Wonderboom Junction Vodacom shop told me he could not remove the lock on my router but confirmed that their Collonade branch could do so.</p> <p>Taking the router to the Collonade branch of Vodacom is inconvenient as it is out of my way.</p> <p>On 15-02-2017 Musi, the technician at the Collonade Vodacom shop told me he could not remove the lock on my router.</p> <p>I am not at all impressed by the poor service and unnecessary inconvenience that I experienced and I find the practice of blocking other service providers’ sims to be ********* and anti-competitive!</p> <p>I expect that Vodacom supplies me with a router that is not blocked.</p> <p>On receipt I shall return the unit that was supp**** to me at the outset of my contract with the Vodacom.</p> <p> </p>