FD
Francois D
1 reviews | Active since Nov 2021
27 Nov 2021, 10:58
ROUTER AND SIM NO CONNECTION
Been struggling from the 15th of November 2021 with Vodacom. Open a new contract with Vodacom for the 400GB LTE with a Huawei Router. When Ram delivered the package it was an incorrect router Alcatel however I didn't mind. I have been struggling since the day of delivery with the connection with the Router and Sim. I have been waiting on feedback since Tuesday and I feel so helpless and annoyed with Vodacom staff.
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Vodacom's replyOfficial
27 Nov 2021, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2021, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team