Router

I booked a router in for repairs, the job number is ********** 5 and the imei is ********** ********** 7. The router was exchanged and the exchanged unit was send to the Vodacom shop in Gansbaai. I picked the new one up on the 28th of January and brought it back to the shop the same day. The new one is doing the same as the old one, in fact, it is worst! the new one is not switching on and is even not charging! The guy at the shop tried to assist with a new battery, but that also did not help. I am flying to Zambia coming Friday and want this to be sorted before then as I am not coming back to South Africa. I phoned the repair centres, but they were not in the least even interested in helping me. I find this service horrible and pathetic and demand a new router NOW!! Please phone my son, Coetzee, on ********** 892 to get this sorted out. The guy at the Vodacom shop in Gansbaai was very helpfull by giving me one of his brand new routers to use untill your useless repair people can sort this out.