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Alyssa P
1 reviews | Active since May 2014
04 Aug 2020, 15:46
Round two with Vodacom. This is beyond poor service.
Again, the same issue with vodacom. I get an sms with from attorneys stating that if I do not pay I will be blacklisted. After receiving confirmation from Vodacom that my query was resolved and that I am not owing any money and that this would be conveyed to the attorneys, please explain why I am now being told I am going to be black listed??? Absolutely pathetic. Lance from vodacom assured me this whole situation was sorted and would be put to rest. Please, Vodacom, you guys need to sort this out. No one should be receiving this treatment or service. Unacceptable. I don't see why I should be blacklisted for Vodacom's poor service. This needs to be sorted today.
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Replies (3)
Vodacom's replyOfficial
04 Aug 2020, 20:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Aug 2020, 20:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Alyssa P's updateReviewer Update
06 Aug 2020, 12:47Don't tell me someone will contact me when it's now been 2 days and no one has called. Requested 3 times for a manager to call me from vodacom accounts and no one has called me back. This is absolutely ridiculous. The only reason why there is a 1 star is because there's no way to leave a zero or negative stars. I need someone to call me today to resolve.
AP
Alyssa P's update06 Aug 2020, 12:47
Reviewer Update
Don't tell me someone will contact me when it's now been 2 days and no one has called. Requested 3 times for a manager to call me from vodacom accounts and no one has called me back. This is absolutely ridiculous. The only reason why there is a 1 star is because there's no way to leave a zero or negative stars. I need someone to call me today to resolve.
AP
Alyssa P's updateReviewer Update
24 Aug 2020, 11:45Attorneys want me to resolve this in 72 hours or I will be handed over. This has not been sorted as no one from vodacom can give me proof to stop attorneys from harassing me for something is not my fault. I need a letter showing this account has been resolved. Seriously this is been going on for over a month. It needs to be resolved today
AP
Alyssa P's update24 Aug 2020, 11:45
Reviewer Update
Attorneys want me to resolve this in 72 hours or I will be handed over. This has not been sorted as no one from vodacom can give me proof to stop attorneys from harassing me for something is not my fault. I need a letter showing this account has been resolved. Seriously this is been going on for over a month. It needs to be resolved today