AP
Alyssa P
1 reviews | Active since May 2014
24 Aug 2020, 11:17
Round 3- Vodacom seriously doesn't know what is happening or how to fix any issues.
Please can someone explain to me how if this is supposed to have been resolved I am still being contacted by lawyers. I was told this was resolved by vodacom and this will be done within 24 to 48 hours a week ago. I am still being contacted. I want this sorted out immediately because this is causing stress unnecessarily. Pathetic service. I have also requested a manager at the cancelations office to call me numerous times and still no one has called. Absolutely shocked at this service from vodacom
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Replies (2)
Vodacom's replyOfficial
24 Aug 2020, 12:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Aug 2020, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AP
Alyssa P's updateReviewer Update
24 Aug 2020, 16:16Confirm if your lawyers have been contacted and notified of this issue so that I am not handed over. Please do not confirm that this query has been resolved as I have yet to receive confirmation that the lawyers have been notified of the above and that I will not be handed over. I would also like a reference number to confirm the above for record purposes as vodacom does not seem to make notes on system.
AP
Alyssa P's update24 Aug 2020, 16:16
Reviewer Update
Confirm if your lawyers have been contacted and notified of this issue so that I am not handed over. Please do not confirm that this query has been resolved as I have yet to receive confirmation that the lawyers have been notified of the above and that I will not be handed over. I would also like a reference number to confirm the above for record purposes as vodacom does not seem to make notes on system.