Rotten to the Core

Vodacom is rotten to the core. Their staff lies to customers and manage to avoid accountability. My last HelloPeter review about a Vodacom problem received an automated response with a promise that an agent would contact me. Like so many other times when I was promised to be called, this never happened. After a full week of trying to get the issue resolved I am met with utter incompetence and complete disinterest. More than 4 service requests were opened, which each one closed as "resolved" within hours, yet nobody ever even spoke to me and the problem persists. A week later, I still don't have the contact details of a single Vodacom person to communicate with. The "myVodacom" web site is entirely broken too, and has been so for years. Yet Vodacom continues to send customers there. I have tried on numerous occasions to supply my credit card details to Vodacom. This is not possible online and even their "accounts" staff was unable to take my details. Instead I was told that I would be contacted by "admin". Again, this never happened. What a disgusting setup. Well, go ahead and send me another automated reply to satisfy HelloPeter's response time, and continue to ignore my problem.